Google Play Store Error 963 - 3 Ways to Fix

Recently Android Users are getting Error 936 on their smartphones whenever they try to Download or Update any app from Google Play store. To be very precise, The error message Reads *App Name* could not be downloaded due to an error (963). Earlier we discussed how to Fix Error 492 in Google Play store. This time, we will be discussing another google play store error but with a different solution.

HTC M8/M9 users are more found complaining about this error all over the web. If you are one of them, then let me tell you that your search for the solution ends here on this page because we at Fixerrs.com Provide solution that actually works.

Today we are Sharing not 1 but 3 Methods that can help you to get rid of this Play store error 963 easily. The Solution to this Error is not Rocket Science but you still need to Perform some steps that are explained in details below.


Reasons of Google Play Store Error 963


How to Fix Google Play Store Error 963

Before we see how to fix this error, It is the best idea to Understand the error and know what are the reasons for getting this error on your phone. Once you know the reasons, It becomes easier to Fix it.

  1. App Cache: Play Store app cache may be the Culprit.
  2.  SD Card: If the app is downloaded to SD Card you may see Play store error 963 on your phone.
  3. Play Store Version: Updated Play Store version can also give you this error.

3 Ways To Fix Play Store Error 963

Now that we have seen the reasons that can cause your phone to show this error, let's now learn how to Fix this Error 963 on your smartphone

1) Clear Apps Cache:

As Discussed above, your App Cache/data can cause this error too, So to Start with the solutions, let us first try and Clear the Cache of your Apps, Simply Perform Below Steps

  • Go to Settings > Apps > All
  • Select Play Store > Clear Cache & Data.
  • Select the app that was showing the error and Clear cache and data.
That is it, Now try and download the app again and see if the error Persists. If the Caches were the problem, your issue must be solved. If not, Keep reading.

2) Unmount SD Card:

Unmounting SD Card on your Phone might just help you to get rid of Play store error 963, What we are going to Do is, Unmount SD Card, then Try to Update/Download the app and lastly Remount SD Card.

Simply go to Settings > Storage > Unmount SD Card. Now try and download or update the app which was causing problems for you.

Once you successfully Download the app without any error, Now its time to Remount SD Card by Navigating to Settings > Storage > Re-mount SD Card.

If the app which is giving you error is in SD Card, then you should first try to move it to Internal storage. To do so, Go to Settings > Apps > All > Select the App > Move to Internal Storage.

3) Downgrade Google play store:

There are chances that the Recent Google play Store update is causing this Error, There are every chance that the Updated Version of Google play store may have Compatibility Issues. So in this case, you will need to Uninstall the updates of play store.

Go to Settings > Apps > Uninstall Play Store Updates, Now Try and Download/update the app which was showing the error. This Method should most probably Solve the issue for many.



Just in rare case if none of the above works for you, and if you still get the error on your phone you can try Uninstall the App Completely or Even Uninstall Play Store and then Install it again by downloading from Trusted Sources.

You can even try and remove the email id attached to your Play Store account, Reboot your phone and again add the same Id and see if this fixes the issue. But do this only if the Principal Methods mentioned above fails to work for you.


Feedback Time:

Let us know which Method Worked for you to Get rid of Google Play store error 963 on your android phone. If at all this page helped you, then take some time and Comment below which one worked for you. This will also help other readers having the same problem and will save lot of time.


333 comments

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Thank you so much.It very well

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That worked for me as well. Samsung s5

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uninstall updates ! Very useful , thank you very much ! HTC m8

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Only the downgrade worked for me.
Now it's ok.
I hope they fix it into the next upgrade... :-))

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uninstalled the updates and it worked for me, thanx

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Downgrade Google play store fixed it for me, the other ones did not. Thanks.

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To downgrade Google Play Store was the fix for me. The others were not. Thanks!

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Unmounted SD card worked for me. Thank you! :-)

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Thanks for this. The uninstall updates option seemed to work and moving the apps to device storage and back. Although I hope this won't be the norm every time an update is needed.

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Unistalling Google Play updates helped. I tried the other things before searching for help, so when I saw that, I tried it, and it worked. Thank you.

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Method #3--Galaxy S5 Thank you so much!

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Uninstall and reinstall the application that caused the problem. It is much fsater than the other methods.

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For me : Settings > Apps > Uninstall Play Store Updates

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3) Downgrade Google play store: thank you guys

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Unmounting SD card worked for me. App cache clear and data clear didn't work for me.

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I tried all 3 and it ended up being the playstore update, uninstalled it and Bam! Works like a champ, THANK YOU

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Unmounting the SD card did the trick. I was skeptical about these methods as I don't usually find such helpful advice first time. Thanks and keep up the good work!

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uninstall google play updates did work Samsung S5

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Wow uninstalling the google play store updates worked for me! Nice one thanks!

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Unmounted SD card, Samsung S5, worked thank you!

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Just downgraded Google play store and problem solved,thank you so much

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Unmounted the SD card and deleted Google Playstore Updates...this worked perfectly for me.

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Unmount SD card worked for me

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As soon as i read yhat, i uninstalled the apps and everything else fell into place when even dismounting or clraring the cache didn't work

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Uninstalled google play updates and it worked. Samsung Galaxy s4. Thank you for the advice.

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Uninstalling Google play updates worked

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The last one worked for me...downgrading the play store.

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It worked when I downgraded Google play. Thank you for the help

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Goolge play store updated version gave me the problems. Uninstalling updates worked like a charm :)

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3 Downgrade Google play store worked! Tx

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uninstalling Google Play updates worked for me (Galaxy S5) - thanks

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Uninstalling updates helped me out from this thing. Really thank you guys. U guys dng grt job

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same here! Thank you very much!

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For me unmounting SD card solved the problem. Samsung Galaxy Note 3, android 5.0.
Thankbyou guys!

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Tested the clear cache. No go. Unmount sd works fine for me then.

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I had to remove the play store updates and it worked. Thanks very much

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Thanks for the post, sprint directed me to this page and after being frustrated for days by uninstalling the recent updates on the play store all 10 apps magically started to update, thanks.

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This too, uninstalling updates, worked for me. Verizon Note 4

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Uninstalling updates!

Thanks.

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Movng 2 device storage wrkd fo Samsung Galaxy J5

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I tried cache and downgrating. Worked. Thanks

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I had to unmount the sd card and it worked like it was new!!thanks a bunch,you guys as required awesome 😆

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The only thing that worked was uninstalling the Play Store updates.. but it worked! Thank you.

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Please help me out. All the above steps doesn't help me.

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unmount. GS5. reboot to auto-remount.

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Downgrade Google play store in a Motorola Moto-E2

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Unmount SD card is great and all but do I have to really go through that process over and over again? Ugh, spaghetti code

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Downgraded Google Play Store and it worked for the Galaxy S5.

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samsung galaxy s5 - tried all methods, the uninstalling updates worked for me. Thanks!

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uninstall google store worked for me

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Had to take app off of the SD card.Thank you so much!!!!

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Uninstall Play Store Updates worked for me in Samsung A5.
Thank you

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I unmounted the SD card, and it worked like a charm. Thanks SO much! I've been trying to figure this out for days!!

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Last method i try are best ever...

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Thanks for this. Unmounting SD card worked for me.

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Awesome man u r.. Removed my sd card it gt fixed.

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Thanks for this had this error on a Samsung Galaxy Note 4 for the first time it was my SD card unmounted it and it worked. I do want to mention that it was just a couple of apps that didn't want to update. The others update fine.

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ty uninstalling the updates worked for me too

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Uninstall updates for me also...many thanks - galaxy tab s.

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As simple as moving apps back from SD card to phone - huge thanks guys.

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Hi thanks for this. Number 3 worked for me. First i tried number 2 but when I removed my sd card all the apps on it were not reachable so also not in play store. But number 3 is just a solution for a short time, i think it is also not a good solution to never update play store :)... anyway thanks for now! :)

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Mannn!! The unmounting SD card worked... But every time I need to install or update an app how can I keep unmounting and remounting the card??? This is annoying. Tell me something to get out of this trouble once and for all...

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unmounting worked for my Galaxy S5

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Uninstall update works for me. Samsung Galaxy S5, Thanks a lot guy's!!

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The problem was solved when I downgraded the Play Store.
I have a Samsung Galaxy S5 Duos.
Thank you for the advice.

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Number 3 works for me when loading a new app to my device and 963 shows up. Thanks! In the past I've had the error for any apps I've already moved to sd card storage that now want to update. It's a minor hassle to move them back to internal storage, update, then move back to sd. HTC Desire 816 btw.

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Unmounting sd card wrked tyty

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What if none of these worked?

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Same here. Tried clearing the cache and unmounting the SD card, but those didn't work. Downgrading Google Playstore did the trick!

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Yeah, uninstalling the Play Store update worked on my Galaxy Note 4. I wonder if it was a facet of Clean Sweep app and Google Play Store not working well together.

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Downgrade Google play store worked for me. Thanks for the resolve.

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Clearing Google Play Store cache and data, uninstalling updates. Works repeatedly. Thanks so much!

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unmount and remount fixed the error, thanks a lot ! :D

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No. 3 worked for me after a reboot and turn off auto update in play store app.Thanks!

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Unmounted SD card worked for me

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I had the same error in both phone and tablet. The only thing that worked was downgrading the playstore

thanks

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Hi ... thanks so much for ur Advice
i did this Clear Cache and Clear data for Google Play and then For the apps then i moved the needed apps to the Storeg Device ... then it helped
i updated the Apps ... Thank u so much
Note: i didnt Mount or un mount the SD Card ....
U R The Best :) :*

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Uninstalled Google Play Store updates, now my app downloads/updates work. Samsung Galaxy Note 4

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Downgrade playstore worked for me..... Droid turbo 2

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Had to move each app to main storage, then the update worked. Only did that if the app was using the SD card. Have to move the app back to SD after the update. Thanks for the solution! I hope the play store developers are paying attention and this gets fixed soon. Galaxy S4.

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Unmounted SD card worked for Droid Turbo 2. Thanks!

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3) Downgrade Google play store:

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moving the apps back to storage from the SD card allowed the updates to install... thanks so much

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unmounting sd card work for me! i just changed the preffered saved location from sd card to phone. Thank you!! (vivo y21)

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#1 app cache worked for me. Samsung note 4

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First method worked for me. Thank you soooooo muuuuch. It was driving me CRAZY!

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Try downloading your apps one at a time, wait till it's completely done installing before you update the next app. It worked for me since the methods above didn't help.

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Clear cache & data worked for me(Samsung Galaxy A3 SM-A300FU)

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last one worked for mine

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Had this fault only with apps moved to SD-Card. Methods 1 and 3 did not help. By chance I deinstalled CleanMaster app (for some other reason) and at once everything was O.K. again without any further action. In my case CleanMaster should have been responsible.

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Had been searching for a solution for this issue since quite a few weeks. I'm so glad that method of "unmounting the SD card" worked well for me, at least for some apps that was on my phone. Hadn't got enough time to update all of them but certainly will check for updating the rest of them soon... A million thanks, guys.....

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"Unmount sd card' worked for me. Thanks

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unmount and remount solves my problem.
Thank u guy .. good to go

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Hou to fix the problem of google play store network error please reply
On my samsung galaxy j5 i can't sign in to any google play app

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Same phone, same problem here. Please help.

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Thank you, the option 2 was the solution for me.

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Thanks for me clearing the catches from play services and play store did not work. Then I tried unmounting the SD card. Still no luck. Then I actually removed the SD card from my phone and it worked.
Actually since a recent upgrade of the software of my android lollipop these problems are arising. Sometimes storage error sometimes error 963 sometimes error 907 and sometimes play store error RH 01. I tired of all this. Really repenting why I updated my software. Everyday some new issue.All my game progress is lost. I had to uninstall so many apps. I transferred all apps to SD card and now this issue

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DownGrade PlayStore work For Me Thanks Guys!!

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Yup unmounting SD cared worked for me. Damn you 8gb Moto G (season 3)!!!

I'm going to guess that moving this app to the SD card is a bad thing. (also having the same issue with Pages Manager and Messenger so thinking same fix will work)

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change the installation preferences to internal storage fixed my problem

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I did both. The combination worked!

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uninstalled updates for playstore worked!! yey! :D

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thkss buddy
unmount sd card card is working for me

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Downgraded Play Store - it worked for me. Thanks!

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Thanks a lot... Uninstall play store updates worked for me

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No unmount SD card and clear that it does not help me.

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Clearing cache and data did not work, but when I unmounted (actually ejected) the SD card, I was able to download the Chrome update that would not work. I have a Motorola Moto G 2nd gen.

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Unmounting my sd card worked for me...You've been a great help

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for 2 days,i can't install my candy crush..and i have to seek the troubleshooting error..all did not work until i found this page..thanks !

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Worked for me as well. Many many thanks. Jimmy

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I am using Micromax Q326.I tried all this methods but it is not worked for me. Pleas help me.

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Unmounted sd card worked for me

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Nothing worked for me. I m using htc one m7 (32 gb, no external storage slot).

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Change the SD Card worked for me

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Unmounting SD card worked for me, thanks

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unmount sd card help me.....thanks a lot.....

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Perfect! Unmounting SD Card.
From Asus.

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Thank you sir it's help me a lots 2) Unmount SD Card is working again thank you sir

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Downgrade Google Play Store [WORKED]

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Unmount sd card worked for me!thanks a lot 😘

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I have tried these all things. Can't they give any version of google play store.

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Thank you very much!! Solved!

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Unmount SD card processes worked...thank you very much

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Nothing worked

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Un mounting and card helped me me. Thanks folks.

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Thanks a million, now i can download any app with no stress :-)

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