Recently Android Users are getting Error 936 on their smartphones whenever they try to Download or Update any app from Google Play store. To be very precise, The error message Reads *App Name* could not be downloaded due to an error (963). Earlier we discussed how to Fix Error 492 in Google Play store. This time, we will be discussing another google play store error but with a different solution.
HTC M8/M9 users are more found complaining about this error all over the web. If you are one of them, then let me tell you that your search for the solution ends here on this page because we at Fixerrs.com Provide solution that actually works.
Today we are Sharing not 1 but 3 Methods that can help you to get rid of this Play store error 963 easily. The Solution to this Error is not Rocket Science but you still need to Perform some steps that are explained in details below.
Simply go to Settings > Storage > Unmount SD Card. Now try and download or update the app which was causing problems for you.
Once you successfully Download the app without any error, Now its time to Remount SD Card by Navigating to Settings > Storage > Re-mount SD Card.
Just in rare case if none of the above works for you, and if you still get the error on your phone you can try Uninstall the App Completely or Even Uninstall Play Store and then Install it again by downloading from Trusted Sources.
HTC M8/M9 users are more found complaining about this error all over the web. If you are one of them, then let me tell you that your search for the solution ends here on this page because we at Fixerrs.com Provide solution that actually works.
Today we are Sharing not 1 but 3 Methods that can help you to get rid of this Play store error 963 easily. The Solution to this Error is not Rocket Science but you still need to Perform some steps that are explained in details below.
Reasons of Google Play Store Error 963
Before we see how to fix this error, It is the best idea to Understand the error and know what are the reasons for getting this error on your phone. Once you know the reasons, It becomes easier to Fix it.
- App Cache: Play Store app cache may be the Culprit.
- SD Card: If the app is downloaded to SD Card you may see Play store error 963 on your phone.
- Play Store Version: Updated Play Store version can also give you this error.
3 Ways To Fix Play Store Error 963
Now that we have seen the reasons that can cause your phone to show this error, let's now learn how to Fix this Error 963 on your smartphone
1) Clear Apps Cache:
As Discussed above, your App Cache/data can cause this error too, So to Start with the solutions, let us first try and Clear the Cache of your Apps, Simply Perform Below Steps
- Go to Settings > Apps > All
- Select Play Store > Clear Cache & Data.
- Select the app that was showing the error and Clear cache and data.
That is it, Now try and download the app again and see if the error Persists. If the Caches were the problem, your issue must be solved. If not, Keep reading.
2) Unmount SD Card:
Unmounting SD Card on your Phone might just help you to get rid of Play store error 963, What we are going to Do is, Unmount SD Card, then Try to Update/Download the app and lastly Remount SD Card.
Simply go to Settings > Storage > Unmount SD Card. Now try and download or update the app which was causing problems for you.
Once you successfully Download the app without any error, Now its time to Remount SD Card by Navigating to Settings > Storage > Re-mount SD Card.
If the app which is giving you error is in SD Card, then you should first try to move it to Internal storage. To do so, Go to Settings > Apps > All > Select the App > Move to Internal Storage.
3) Downgrade Google play store:
There are chances that the Recent Google play Store update is causing this Error, There are every chance that the Updated Version of Google play store may have Compatibility Issues. So in this case, you will need to Uninstall the updates of play store.
Go to Settings > Apps > Uninstall Play Store Updates, Now Try and Download/update the app which was showing the error. This Method should most probably Solve the issue for many.
Just in rare case if none of the above works for you, and if you still get the error on your phone you can try Uninstall the App Completely or Even Uninstall Play Store and then Install it again by downloading from Trusted Sources.
You can even try and remove the email id attached to your Play Store account, Reboot your phone and again add the same Id and see if this fixes the issue. But do this only if the Principal Methods mentioned above fails to work for you.
Feedback Time:
Let us know which Method Worked for you to Get rid of Google Play store error 963 on your android phone. If at all this page helped you, then take some time and Comment below which one worked for you. This will also help other readers having the same problem and will save lot of time.
Let us know which Method Worked for you to Get rid of Google Play store error 963 on your android phone. If at all this page helped you, then take some time and Comment below which one worked for you. This will also help other readers having the same problem and will save lot of time.
App cache and data. Thanks you guys 👍
ReplyDeleteUnmount SD card worked for me THANK YOU! After contacting Google support who couldn't figure it out (Really?) then being transferred to another support team who woul "kindly" offer me a monthly or yearly charge for their "expertise" to fix my sons tablet beyond unfair and frustrating thank you again hallelujah.
Deleteuninstalling the updates worked for me
Delete"Unmount sd card' worked for me. Thanks!
ReplyDeleteFor me as well - good info!
DeleteYeah same here.
DeleteSame here too
DeleteUnmount SD card worked for me too. HTC One M8.
DeleteDitto. I tried app and cache data by themselves. No luck.
DeleteThen I repeated that and unmounted SD. Install successful.
It was the updates for me, thank you sooo much :)
DeleteUnmount the card was the answer for me
DeleteUnmounted SD card
DeleteThanks a bunch guys
DeleteWorked for me too. Lenovo K3 Note
Deleteme too
DeleteUnmounting the SD worked. I tried everything else no luck but the SD worked first try. Thanks. Samsung note 4
DeleteUnmounting SD card did it for me. Thumbs up.
DeleteSamsung Galaxy Tab S
Me too nothing worked even reset tablet so annoying lol tysm
DeleteDowngrading worked well on my Acer Liquid Z220.
DeleteNot working for me on lenovo k3 note....actually thss problem only occurs with some apps like swing, stack both are from ketchapp.
DeleteHad to move apps to device storage and then unmount SD card. Worked! Galaxy 5s
DeleteUninstall update works for me. Samsung Galaxy S5
DeleteTried the cache and app data removal first with no help. The I unmounted SD card with no help. Then I removed the card and restarted the phone and it worked.
DeleteUnmount SD card worked for me. Thanks
DeleteIt was the SD card for me! Thanks my good friend!
DeleteYes! Thanks a lot! Method no.2 worked for me.
ReplyDeleteI try all three metho but only external storage method work thnks for the advice
ReplyDeleteThanks its work for me
ReplyDeletetnks
ReplyDeleteThanks. Method no 2 works for me. ��
ReplyDeleteI had error 963 on a Asus ZenPad 8.0 with Lollipop 5.0.2. I had tried clearing out the Play Store Cache for this error, that didn't seem to work. What did work was to just stop the "auto moving to SD" function that Asus offers in the Settings. I didn't have to unmount the card, or mess with the launcher. Tho' those are good things to know if I need to try them in the Future.
ReplyDeleteI also had an Error 506, that with all of the things that I did, I'm not sure what fixed it. Turning off the Auto Scanning utility, the AutoStart util, or clearing out the Play Store Cache, and rolling it back to factory version. But that APP (Kindle) did install.
With all of the Junk that Asus installed and I've disabled, I'm giving serious thought to ROOTing it to clear out their crapola.
I am using cheery mobile flare J1 and i still cannot download apps from playstore. must there be something wrong with the phone itself? Plsssssssss heeeeeeeeeeeellllllllllllpppppppppppp
ReplyDeleteSame model as Randy,did the same and it worked
ReplyDeleteI am using asus zenfone selfie. And i must change the sd card. Thx for the information.
ReplyDeleteThanks for this article.. Method 2 (Unmounting SD card) worked for me..
ReplyDeleteGreat!
ReplyDeleteNothing worked
ReplyDeleteUnmount sd card...!!!!
ReplyDeleteThanks!
Nothing works
ReplyDeleteDowngrade play store verison worked for me. Thanks!
ReplyDeleteNumber 2 works! now im enjoying using this starmobile jump hd
ReplyDeleteMany thanks!
ReplyDeleteI'm using Lenovo A1000 and unmounting the SDCard worked for me!
Step 2 worked. Thanks!
ReplyDeleteApp had been installed to SD card. Moved it to the internal storage. Update works :)
ReplyDeleteNone of that works..there must be another way
ReplyDeleteI had to do all 3 together for it to work as individually didn't! (Hudl 2 pegatron)
DeleteDowngrade Play Store! Thank you!!!
ReplyDeleteNone of the above worked. Actually did it with a representative of google on the phone. Also have done an FDR. We believe it's a hardware/ device problem
ReplyDeleteMethod 3 - downgrade Play Store worked for me. Thanx
ReplyDelete2nd method worked for me thanks
ReplyDeleteUnmounting the SD Card on my Samsung Galaxy J2 worked. Never had a problem with this error and having to go through this process before. I hope its not a regular thing. Lucky i kept my reciept for my phone.
ReplyDeleteDark-Jedi from: New Zealand.
Downgrade Play Store for me thanks!
ReplyDeleteNo 3 worked for me. So can I now update google play back to the new version? Plz tell me how! :)
ReplyDeleteIt updates automatically, however keep uninstalling Google play update and return to original version as since the new update will keep having error messages when updating some apps, even though Google are saying it is not the update they will not look into it!!
DeleteTried the cache delete thing. No go. Uninstalled playstore updates and I'm all good now. Thanks
ReplyDeleteThx a lot the no.2 helped me
ReplyDeleteUnmount card worked for me
ReplyDeleteUnmounting the SDCard for some obscure reason fixed it for me, thanks
ReplyDeleteThanx method 2, worked for me. My mobile coolpad note 3.
ReplyDeleteUnmounting the SD card.
ReplyDeleteTank you Dismounting the SD Card worked. Much appreciated.
ReplyDeleteThank you so much putting Google play back to factory settings worked for my hudl 2.
ReplyDeleteYAY!!! Unmounting the SD card and/or uninstalling Google Play update worked.
ReplyDeleteHave Samsung using android 5.1.1. Downgraded Play Store and that solved the problem. Thanks.
ReplyDeleteUnmounting my SD card worked. Thanks!
ReplyDeletedowngrading playstore.. worked for me.
ReplyDeleteDelete data and cache for Play Store did not help. Moving failing apps from SD card to tablet worked. That meant no need to unmount SD card
ReplyDeleteThe apps that were causing the issue were on my SD card, so I had to move them to the device storage, and then update. Very annoying, and I've never run into this issue until now on my Samsung Galaxy S5.
ReplyDeleteSame for me - can update if 1) downgrade PlayStore (but it gets updated again within minutes), or 2) app is moved back to Device Storage.
DeleteTnkz... no.2 worked for me
ReplyDelete#2 worked for me -- thanks so much!!!
ReplyDeleteNumber 1 didn't work. I had to unmount the SD card.
ReplyDeleteIt's great!! No.2 works for me;-)
ReplyDeleteMethod no. 2 (unmounting SD card) worked for me, thanks so much!!!
ReplyDeleteThis had been driving me crazy for quite some time!
#2) SD Card: If the app is downloaded to SD Card you may see Play store error 963 on your phone. Moved the app back to the phone and violaa. Thanks guys
ReplyDeleteI never load apps to my SD card. Nevertheless, unmounting the SD card was not enough. I had to physically remove the SD card, then the install worked.
ReplyDeleteThanks for pointing me in the right direction.
No.2, unmount SD card (Samsung S4, and only needed for one app - Aldiko Premium - the rest update fine.)
ReplyDeleteUninstall Play Store Updates! Thanks!!!!!!!!!!!!!
ReplyDeleteUnmounted SD card work. Thanks.
ReplyDeleteHad to move app to phone memory and than it worked, thank you very much 👌👍
ReplyDeleteUnmounted sd card worked for me thank you
ReplyDeleteThank you. Finally answers that fixed the problem.
ReplyDeleteDowngrading play store solved everything. I'd had this error on every app I tried to install before this solution.
ReplyDeleteUnmount SD Card works for me, thanks a lot guys!
ReplyDeleteUninstalling play store updates worked for me on a Samsung Galaxy core. The app I had trouble installing was AutoZone.
ReplyDeleteDowngrade play store verison worked for me. thanks!
ReplyDeleteUnmounting worked for me, thx
ReplyDeleteTrying all 3 so far on #2 hope 1 of them works can't install this one game will let you know what one works on my Alcatel onetouch fierce xl
ReplyDeleteI tyred all of this but I got "-505" error code.
ReplyDeleteUnmounting the SD card worked. Thanks so much. I just wish I could restore my progress.
ReplyDeleteUnmounting the SD card worked for me! Thank you!
ReplyDeleteUnmounting SD card. Silly, but worked. Thanks
ReplyDeleteunmounting the sd card worked for me. Thanks for your assstance
ReplyDeleteCleared Play cache n moved app in question to phone from SD card, all is well
ReplyDeletecan update if 1) downgrade PlayStore (but it gets updated again within minutes), or 2) app is moved back to Device Storage
ReplyDeleteHad to unmount SD card for it to work... galaxy S5
ReplyDeleteTried option one no joy,move app(Quickpic) unmount SD,update app Bingo!! and thanks people.Phone model is Moto G 2nd Gen LTE 2015.
ReplyDelete#3 downgrading Playstore (uninstalled updates) worked for me. Thank you.
ReplyDeleteThanks..
ReplyDeleteStep 2 worked for me.
More power guys..
Uninstall updates on google play store worked on my galaxy tab 4
ReplyDeleteUnmount SD Card worked. Superb. Thanks
ReplyDeleteUnmounting the SD card is what did the trick
ReplyDelete2016-03-11
ReplyDeleteTried all methods on galaxy tab2. just unmounting (not physically) sd card worked !
Thank you very much
App cache didn't work. Moving the apps that wouldn't update back to device storage from the SD card did work.
ReplyDeleteUnmounting the SD Card WOrks for me... Thanks a lot :-D
ReplyDeletetried EVERYTHING before i found this thread nothing worked used unmount sd card DONE soooo happy thank you
ReplyDeleteOption 2 worked on our Samsung galaxy tab a. Thank you!
ReplyDeleteMoved apps to internal storage then update worked for me
ReplyDeleteThanks. Unmountin SD card work fine for me on a Samsung S5
ReplyDeleteMethod 3 worked for me. How sad that the updated version is Fubar on a Note 4.
ReplyDeleteUnmounting sd card worked . Thanks for fixing an annoying thing.
ReplyDeleteIt was doing the same thing on quite a few updates. Samsung Galaxy Note 4
Perfecct!! worked perfect
ReplyDeleteUnmount SD Card:
ReplyDeleteUnmount SD card, thank you very much.
ReplyDeleteThank u guys solving this problem
ReplyDeleteNow I can download apps easily
I tried a slightly different method inspired by your fix. I moved the offending app back to phone storage then updated it ok, then moved it back to SD card. Cheers, pretzy
ReplyDeleteWorking off a note 4 and the playstore was the culprit.
ReplyDeleteYour help is greatly appreciated. Thank you!
Unmounting external SD card worked, thanks!
ReplyDeleteUnmounting SD card worked for me.. Im glad I've bumped into this site thanks for the info.. :)
ReplyDeletewhat for motorola g2
ReplyDeleteUnmounted the SD card and it worked like magic. Never would have thought of that on my own. Thank you!
ReplyDeleteNo one works for Huawei p8 lite :/ thanks anyway
ReplyDeleteI use Pure shot+ (Hisense) and I uninstall the play store update. the version is 5.5.12. It works well.
DeleteDowngrading Google Play Store on my LG V700 tablet worked. Thanks.
ReplyDeleteClearing cache did not worked. Unmount SD card is inactive. What to do??
ReplyDeleteUnmounting SD Card did the trick.
ReplyDeleteSamsung s4 with an error code 903
ReplyDeleteUnmounting the sd card worked for me
Option 2 helped. But transferring all the apps back to the device is not only tedious but also slows down the device. Hope it's a temp issue with Google and we can transfer all apps back to sd card. Thanks.
ReplyDeleteUninstall the play store update
ReplyDeleteFoutcode 963 playstore. unistall update playestore like this can update
ReplyDeletei unmount the sd card and then it works, it late but works, thanks buddy!
ReplyDeleteNo2 worked for me also. Thanks!
ReplyDeleteI got a warning saying it would permanently delete a bunch of stuff if I deleted the data, and I'd already done step two, so I went to step three and used a downgraded version of the playstore, and sure enough this worked. Thank you so much.
ReplyDeleteThanks it worked on my Amazon Fire by Unmounting the SD card
ReplyDeleteunMount SD card worked for me. thanks for the update.
ReplyDeleteThanks! Option 2 worked well for me.
ReplyDeleteUnmounting the SD card worked for me as well . Owner of a Samsung Galaxy S4. Thanks a lot !!!
ReplyDeleteYes! Thanks a lot! Method no.3 worked for me.
ReplyDeleteOn Samsung Grand Prime downgrading playstore worked!
ReplyDeleteI also had to "Unmount sd card" (Samsung Galaxy Note 3 with Android 5.0). Thank you very much
ReplyDeletethnnxx broth
ReplyDeleteUnmounting the SD card worked for me as well
same problem with lenovo k3 note, solved with Google play downgrade!
ReplyDeleteSamsung Galaxy S5 downloading the Dominations 3.7 update. I uninstalled the Google play store updates, cleared the play store cache, moved dominations to internal memory, and unmounted my SD card. You should be able to update dominations.
DeleteDowngrade google play store worked for me. Samsung Galaxy J5
ReplyDelete2nd worked for me, thank you
ReplyDeleteHi! Thanks! I cleared app data and cache on 2 apps that didn't update. Uninstalled Play store updates and also moved the 2 apps from SD card back to phone storage. Updating worked fine after. Great post. Thanks :-)
ReplyDeleteUnmount worked after fighting this for the last four hours! You guys rock!
ReplyDeleteuninstalled the play store updates and the app installed within seconds...thanks guys :)
ReplyDeleteI had to do a restart, THEN unmount my SD card and that worked. Thanks.
ReplyDeleteUnmounting SD card solved the problem. Galaxy S4 LTE.
ReplyDeleteThank you Guys!
Uninstall Google play for me
ReplyDelete"Unmount sdcard" Thank you!
ReplyDeleteNope, all methods don´t work
ReplyDeleteUnmount the sd card for me also. But now what? Do I have to do it every time?
ReplyDeleteI had to uninstall Google Play updates, everything else didnt work. I hope they fix this soon. Whats weird is some people arent having this problem. My wife has the exact same phone & hers is fine.
ReplyDeleteNothing worked for me
ReplyDeleteI uninstalled the updates as suggested and it worked, Motorola Droid Turbo.
ReplyDeleteThanks
downgrade play store worked! the rest didnt
ReplyDeleteMoved to storage mobile from SD.
ReplyDeleteTHANKS
I don't sure which works for me, but I have done clearing caches as well as unmounting sdcard, either of them helped me, thanks anyway
ReplyDeleteWell Bless God. I unmounted my SD card and it worked for me. Now, being techy as I'm, I tried option 1 and 2 before I ever read an article regarding this situation. And surprisingly, I didn't think about the last option until I read this. They really say the more you live is the more you learn. But, worked well for my S5. Now, my note 3 has the same issue. So, I'm about to do the same. Thank you for this article. Blessed Love
ReplyDeletedowngrading worked for me. thanks
ReplyDeleteGalaxy Note 3: first got error 907 then tried again and got 907. Emptied cache etc, restarted phone, unmounted/removed sd card then finally uninstalled play store and Google photos app which was the one I was trying to update. Reinstalled. That finally did it thank you for the info as I wouldn't have had a clue otherwise
ReplyDeleteMoving the app from the external SD CARD solved the update problem. This must be a new bug. I didn't have to do this before and updates still worked, though the updated app would have been moved by Playstore to internal storage automatically.
ReplyDeleteDowngrading Google play worked for me.
ReplyDeleteHere's what worked for me:
ReplyDelete1) Clear data for Google Play Store
2) Launch Google Play Store and sign in
3) Clear Data for the app that is to be updated (eg. in this case, Mozilla Firefox, etc.)
4) Update the App
5) Done
Excellent sd card un mount worked great work guys
ReplyDeleteUnmount SD Card for me
ReplyDeleteNothing worked
ReplyDeleteGuys, this is obviously a Google problem. Not us. This is absolute rubbish. Their play store people messed up. Our phones are ok. Having to unmount is such a hassle.
ReplyDeleteOption 3 worked for my s5 thank you so much!
ReplyDeleteI unmounted my sd card and it works perfectly now. Thank you for the help :)
ReplyDeleteSd card unmount on galaxy s5.
ReplyDeleteThank you!
Downgrade Google play store
ReplyDeleteWorked...unmount the sd card and it works
ReplyDeleteI moved the apps I was trying to update to my device's storage from the SD card. This worked like a charm. I didn't have to unmount or anything.
ReplyDelete#3 worked for me.
ReplyDeleteHad to Uninstall the updates in order for me to finally update my apps.
ReplyDeleteUninstalling the updates for the play store worked for me. Thanks!
ReplyDeleteThank you so much for your help .number 2 solved my problem
ReplyDeleteNumber 3 worked for me. Lenovo A5000. Thank you very much!
ReplyDeleteThanks. Worked on a S7
ReplyDeleteMoto g 2nd gen, uninstalled updates on the play store app, "magic!" thanks guys x
ReplyDeleteClearing App Data solved it for me.
ReplyDeleteClearing Cache, force stopping, and unmounting SD card did nothing.
Downgrade Google play store - worked for me. Samsung Galaxy A3 - Lollipop
ReplyDeleteuninstalling Google Play updates worked for me. Thanks!
ReplyDeleteUnmount SD card worked for me. Thank you very much.
ReplyDelete#3 Downgrade Google play store worked for me. Thank You!!!
ReplyDeleteUnmounting SD card worked thanks
ReplyDeleteUninstalling Google store updates and replacing it with the factory version worked for me. Samsung Galaxy Prime. Thanks guys!
ReplyDeletethe removing SD card worked. but then again, if i mount again the card. (Tried even with several other SD cards) the problem occurs again. what's next for me? =(
ReplyDeleteOkay so i've resorted to the last option which is the downgrading the Google play store. and re-install updates. yes. this time it works. Hopefully it stays that way. Thanks for the tips.
ReplyDeleteI had to remove the play store updates and it worked
ReplyDeleteI tried all three methods and was still getting error code at install time. I read on another site to clear the cache on Google play services framework. As soon as I did this the app in question loaded and installed just fine. This was on a Galaxy Tab A.
ReplyDeleteUnmounting sd card worked on samsung galaxy tab a.
ReplyDeleteHad a call from google yesterday and it is definitly an issue with sdcard with the latest google play update because the first thing he said was...to unmount the sdcard. He said the engineers where looking into it and it should be solved in 2 ,3 days. If not then should contact google again...
Unmounted SD Card worked thanks alot!!
ReplyDeleteUnmount SD card. That worked. Thanks!
ReplyDeleteUnmounting sd card worked.. thnks 😃
ReplyDeleteUnmount SD card worked for me on Acer Jade S
ReplyDeleteHad to move the application to the device storage. Thank you for the fix.
ReplyDelete