The error 0x80048830 occurs in Windows Live Mail, Microsoft Windows Mail or Microsoft Outlook apps. The application fails to sync email accounts such as Gmail, iCloud, Hotmail, Yahoo or MSN typically error indicates that there is an issue with the application’s connection to the email server. The error pop-ups with a message: “We’re having a problem downloading messages. Try again later.” The computer cannot send/receive emails using the Microsoft application on Windows 11, Windows 10, Windows 8.1, Windows 8, Windows 7, Windows Vista, and Windows XP.
Error Code | 0x80048830 |
Error type | Microsoft Email application error |
Error message | We're having a problem downloading messages. Try again later. Error code: 0x80048830 |
Device type | Windows 11, Windows 10, Windows 8.1, Windows 8, Windows 7, MS Outlook, Microsoft Mail, Microsoft Live Mail |
Error Causes | Incorrect account settings Issues with the server or internet connection Outdated software or operating system |
Table of Contents
Solutions for fixing the Mail Error 0x80048830 in Microsoft email clients
The reason for showing the error pop-up is very simple. We will walk through solutions to fix this issue and get back to running the email account again. The Fixerrs.com team examined all triggers that can cause the error code 0x80048830:
- Incorrect login credentials
- Outdated email clients
- Firewall or antivirus issues
- Server problems
Method 1: Check account credentials
Faulty account credentials are one of the most common cause of error code 0x80048830 on Microsoft Outlook, Windows live mail and Windows mail applications. Check if your email address, password, and server settings are correct. If the password was recently changed on the mail provider website (Gmail, Yahoo, Hotmail), update it on the Windows OS e-mail application.
Method 2: Update email application
A very important and most easy fix method to solve error 0x80048830 is to check if you use up to date version of Windows Live Mail or Microsoft Outlook. Keeping the application up to date is recommended even if the problem was fixed.
Updating Microsoft Outlook app
Microsoft Outlook is a Microsoft 365 paid product of Office apps. You need to keep this product up to date to solve system errors. Follow the below provided manual update tutorial for the MS Outlook application.
- Open the Microsoft Outlook application.
- On the top left corner, click on the File tab.
- In the account information window, click on the Office Account option.
- Click on the Update Options button.
- On the drop-down menu, select Update Now.
Updating Microsoft Windows Mail app
Microsoft Windows Mail application is an in-build free utility for OS users. The app should update automatically, together with Windows OS updates. If the auto system update is disabled, follow the tutorial below to manually update the Mail app.
- In the windows search bar, type Microsoft Store and click on the icon to open the app.
- On the left side menu, click on the Library option.
- On the library window, click on Get updates.
Updating Windows Live Mail app
Windows Live Mail was officially discontinued by Microsoft in 2017 and is no longer supported. If you are using Windows 10 or Windows 11 it is a good option to use in-build Microsoft e-mail app called Mail.
Method 3: Clear cache and cookies your email client
A very important and most easy fix method to solve error 0x80048830 is to check if you use up to date version of Windows Live Mail or Microsoft Outlook. Keeping the application up to date is recommended even if the problem was fixed.
Clear cache and cookies to Microsoft Windows Mail app
This option will reset the application to default settings and also clear cash and cookies. You will need to sign in again with your account credentials.
- Click on the Windows Start button in the bottom left corner of your screen and type: MAIL.
- On the left side, menu, click on App settings.
- Sroll down to the reset option and click on the button Reset.
Clear cache and cookies to Microsoft Outlook app
The fastest end easiest way to clear cache and cookies to the Microsoft Outlook app computer user needs to delete all files on %localappdata%\Microsoft\Outlook directory.
Close the Microsoft Outlook app if it is open. Press the Windows key + R to open the Run dialog box.
- Type %localappdata%\Microsoft\Outlook and press Enter.
- In the Outlook folder, delete all existing files.
Clear cache and cookies to Windows Live Mail app
To run the Windows Live Mail application smoothly, you must clear cash and cookies manually. Delete all files from the folder %userprofile%\AppData\Local\Microsoft\Windows Live Mail. How to do it, follow step by step tutorial below.
- Close the Windows Live Mail app if it is open.
- Press the Windows key + R to open the Run command box.
- Type %userprofile%\AppData\Local\Microsoft\Windows Live Mail and hit Enter.
- In the Windows Live Mail folder, delete all existing files.
Method 4: Run auto repair utility for email application
Running an auto repair utility for the email application can help to resolve error code 0x80048830 in Windows Live Mail, Windows Mail and MS Outlook apps. The fix utility will reset system settings, repair corrupted files, and test email server connectivity.
Auto repair mode on Microsoft Windows Mail app
- Close the Mail app.
- Hold the Windows key + I at the same time on the keyboard.
- In the settings menu, click on the Apps option.
- In the Apps & Features window find the Mail and Calendar application.
- Click on Advanced options.
- Scroll down and click on the Repair button.
- The Repair button may not be available for all versions of Windows. In this case, click on the Reset button.
Auto repair mode on Microsoft Outlook app
The command “outlook.exe /resetnavpane” will open Microsoft Outlook app in Repair Mode. Once Repair Mode has finished running, the app will restart automatically.
- The MS Outlook app must be closed.
- Hold Windows + R keys to open the Run dialog box.
- Type outlook.exe /resetnavpane into the Run command line and click OK.
The command “wlmail.exe /resetnavpane” will open Windows Live Mail app in Repair Mode. Once Repair Mode has finished running, the app will restart automatically.
Auto repair mode on Windows Live Mail app
- Close the Windows Live Mail app.
- Press the Windows key + R to open the Run command line.
- Type or copy/paste wlmail.exe /resetnavpane into the Run dialog box and click OK.
Method 5: Re-create email profile on mail application
Your current email account can be faulty, and that’s why you can see a pop-up of error 0x80048830 on Windows Mail, MS Outlook or Windows Live Mail applications. Creating a new acc on your mail application to send and receive emails is a good try. Once you have created a new account, do not forget to delete the old one.
Create new account on Microsoft Windows Mail app
- Open the Windows Mail app. Click on the Settings (gear-shaped) icon in the bottom left corner.
- In the settings menu window, click on the Manage accounts option.
- In the Manage account window, click on + Add Account option.
- Choose the type of account you use (Hotmail, Google, Yahoo, iCloud, etc.)
- Follow the prompts to enter all the necessary information, and click on the Sign In button.
- The new account will appear in the Account list menu.
Create new account on MS Outlook app
- Open the Windows Outlook app. On the top-left corner, click on the File (tab).
- Click on the Add Account button.
- In the Manage account window, click on + Add Account option.
- Enter your email address and click Connect. Enter your password and click Connect.
- The Outlook app will automatically connect to an email account.
Create new account on Windows Live Mail app
- Open the Windows Live Mail app. At the same time, press CTRL+SHIFT+T to open Add your email accounts dialog box.
- In Add your email accounts window, enter your email address and password and click Next.
- Finish setup wizard.
Method 6: Open email application in Safe Mode
To load the mail application in safe mode, only essential add-ins will be enabled to troubleshoot the error 0x80048830. If the issue is resolved, you should identify the problematic add-in by enabling them individually until you locate the faulty one, then disable it.
Create new account on Microsoft Windows Mail app
- Press the Windows key + R on the keyboard.
- In the Run dialog box, type microsoft.windowscommunicationsapps and press OK.
- Microsoft Outlook app will load in Safe Mode
Create new account on on MS Outlook app
- At the same time Press the Windows key + R.
- In the Run window, type outlook /safe and confirm by pressing OK button.
- Microsoft Outlook application will load in Safe Mode.
Create new account on Windows Live Mail app
- Hit Windows + R keys on the keyboard.
- In the Run command line, type or copy/paste wlmail.exe /safe and press OK.
- Microsoft Outlook app will run in Safe Mode.
Method 7: Turn off Windows Firewall
The Windows firewall can prevent the synchronization of MS Outlook, Windows Mail or Windows Live Mail applications. The blocked access to mail servers can cause the error 0x80048830 on Windows PC. It is recommended to temporarily disable the Windows firewall to check if the error is gone.
- Press the Windows+R keys.
- On the Windows Defender Firewall window on the left-side menu, click on the Turn Windows Defender Firewall on or off.
- On the Customize settings window, click on Turn off Windows Defender Firewall (not recommended) on the Private network settings and also on the Public network settings.
- Restart the PC.
Method 8: Turn off the Anti-Virus
The third-party antivirus application can block access to mail servers and cause the error 0x80048830 on MS Outlook, Windows Mail and Windows Live Mail apps. Especially ESET users facing this error. Turning off the third-party antivirus application is a very individual task because it depends on what brand (Malwarebytes, AVG, Norton, etc.) of antivirus you use. All antivirus software generally has an active icon on the windows system tray. The easiest way to disable it is to click on the icon and turn it off.
- Right-click on the antivirus icon on the bottom right corner of the desktop in the system tray.
- Look for an option to Disable antivirus and click on it.
- If your third-party antivirus doesn’t have this option, o need to open it from the system tray and disable it manually.
It is a Microsoft mail application error that can cause on MS Outlook, Windows Mail and Windows Live Mail apps.
It is an authentication error that can occur when the user is trying to sign in to a mail account using the Microsoft application
It can help if you temporarily disable the Firewall and antivirus, create a new account on the email application, clear cash and cookies, and update the app.
Yes, it can. You should disable VPN and try to open the email application.