Google Play Store Error 963 - 3 Ways to Fix

Recently Android Users are getting Error 936 on their smartphones whenever they try to Download or Update any app from Google Play store. To be very precise, The error message Reads *App Name* could not be downloaded due to an error (963). Earlier we discussed how to Fix Error 492 in Google Play store. This time, we will be discussing another google play store error but with a different solution.

HTC M8/M9 users are more found complaining about this error all over the web. If you are one of them, then let me tell you that your search for the solution ends here on this page because we at Fixerrs.com Provide solution that actually works.

Today we are Sharing not 1 but 3 Methods that can help you to get rid of this Play store error 963 easily. The Solution to this Error is not Rocket Science but you still need to Perform some steps that are explained in details below.


Reasons of Google Play Store Error 963


How to Fix Google Play Store Error 963

Before we see how to fix this error, It is the best idea to Understand the error and know what are the reasons for getting this error on your phone. Once you know the reasons, It becomes easier to Fix it.

  1. App Cache: Play Store app cache may be the Culprit.
  2.  SD Card: If the app is downloaded to SD Card you may see Play store error 963 on your phone.
  3. Play Store Version: Updated Play Store version can also give you this error.

3 Ways To Fix Play Store Error 963

Now that we have seen the reasons that can cause your phone to show this error, let's now learn how to Fix this Error 963 on your smartphone

1) Clear Apps Cache:

As Discussed above, your App Cache/data can cause this error too, So to Start with the solutions, let us first try and Clear the Cache of your Apps, Simply Perform Below Steps

  • Go to Settings > Apps > All
  • Select Play Store > Clear Cache & Data.
  • Select the app that was showing the error and Clear cache and data.
That is it, Now try and download the app again and see if the error Persists. If the Caches were the problem, your issue must be solved. If not, Keep reading.

2) Unmount SD Card:

Unmounting SD Card on your Phone might just help you to get rid of Play store error 963, What we are going to Do is, Unmount SD Card, then Try to Update/Download the app and lastly Remount SD Card.

Simply go to Settings > Storage > Unmount SD Card. Now try and download or update the app which was causing problems for you.

Once you successfully Download the app without any error, Now its time to Remount SD Card by Navigating to Settings > Storage > Re-mount SD Card.

If the app which is giving you error is in SD Card, then you should first try to move it to Internal storage. To do so, Go to Settings > Apps > All > Select the App > Move to Internal Storage.

3) Downgrade Google play store:

There are chances that the Recent Google play Store update is causing this Error, There are every chance that the Updated Version of Google play store may have Compatibility Issues. So in this case, you will need to Uninstall the updates of play store.

Go to Settings > Apps > Uninstall Play Store Updates, Now Try and Download/update the app which was showing the error. This Method should most probably Solve the issue for many.



Just in rare case if none of the above works for you, and if you still get the error on your phone you can try Uninstall the App Completely or Even Uninstall Play Store and then Install it again by downloading from Trusted Sources.

You can even try and remove the email id attached to your Play Store account, Reboot your phone and again add the same Id and see if this fixes the issue. But do this only if the Principal Methods mentioned above fails to work for you.


Feedback Time:

Let us know which Method Worked for you to Get rid of Google Play store error 963 on your android phone. If at all this page helped you, then take some time and Comment below which one worked for you. This will also help other readers having the same problem and will save lot of time.


315 comments

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App cache and data. Thanks you guys 👍

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"Unmount sd card' worked for me. Thanks!

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Yes! Thanks a lot! Method no.2 worked for me.

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I try all three metho but only external storage method work thnks for the advice

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Thanks. Method no 2 works for me. ��

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I had error 963 on a Asus ZenPad 8.0 with Lollipop 5.0.2. I had tried clearing out the Play Store Cache for this error, that didn't seem to work. What did work was to just stop the "auto moving to SD" function that Asus offers in the Settings. I didn't have to unmount the card, or mess with the launcher. Tho' those are good things to know if I need to try them in the Future.

I also had an Error 506, that with all of the things that I did, I'm not sure what fixed it. Turning off the Auto Scanning utility, the AutoStart util, or clearing out the Play Store Cache, and rolling it back to factory version. But that APP (Kindle) did install.

With all of the Junk that Asus installed and I've disabled, I'm giving serious thought to ROOTing it to clear out their crapola.

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I am using cheery mobile flare J1 and i still cannot download apps from playstore. must there be something wrong with the phone itself? Plsssssssss heeeeeeeeeeeellllllllllllpppppppppppp

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Same model as Randy,did the same and it worked

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I am using asus zenfone selfie. And i must change the sd card. Thx for the information.

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Thanks for this article.. Method 2 (Unmounting SD card) worked for me..

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Unmount sd card...!!!!
Thanks!

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Downgrade play store verison worked for me. Thanks!

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Number 2 works! now im enjoying using this starmobile jump hd

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Many thanks!

I'm using Lenovo A1000 and unmounting the SDCard worked for me!

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Step 2 worked. Thanks!

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App had been installed to SD card. Moved it to the internal storage. Update works :)

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None of that works..there must be another way

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Downgrade Play Store! Thank you!!!

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None of the above worked. Actually did it with a representative of google on the phone. Also have done an FDR. We believe it's a hardware/ device problem

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Method 3 - downgrade Play Store worked for me. Thanx

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2nd method worked for me thanks

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Unmounting the SD Card on my Samsung Galaxy J2 worked. Never had a problem with this error and having to go through this process before. I hope its not a regular thing. Lucky i kept my reciept for my phone.

Dark-Jedi from: New Zealand.

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Downgrade Play Store for me thanks!

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No 3 worked for me. So can I now update google play back to the new version? Plz tell me how! :)

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Tried the cache delete thing. No go. Uninstalled playstore updates and I'm all good now. Thanks

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Thx a lot the no.2 helped me

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Unmounting the SDCard for some obscure reason fixed it for me, thanks

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Thanx method 2, worked for me. My mobile coolpad note 3.

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Unmounting the SD card.

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Tank you Dismounting the SD Card worked. Much appreciated.

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Thank you so much putting Google play back to factory settings worked for my hudl 2.

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YAY!!! Unmounting the SD card and/or uninstalling Google Play update worked.

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Have Samsung using android 5.1.1. Downgraded Play Store and that solved the problem. Thanks.

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Unmounting my SD card worked. Thanks!

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downgrading playstore.. worked for me.

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Delete data and cache for Play Store did not help. Moving failing apps from SD card to tablet worked. That meant no need to unmount SD card

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The apps that were causing the issue were on my SD card, so I had to move them to the device storage, and then update. Very annoying, and I've never run into this issue until now on my Samsung Galaxy S5.

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Tnkz... no.2 worked for me

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#2 worked for me -- thanks so much!!!

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Same for me - can update if 1) downgrade PlayStore (but it gets updated again within minutes), or 2) app is moved back to Device Storage.

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Number 1 didn't work. I had to unmount the SD card.

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It's great!! No.2 works for me;-)

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Method no. 2 (unmounting SD card) worked for me, thanks so much!!!
This had been driving me crazy for quite some time!

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For me as well - good info!

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#2) SD Card: If the app is downloaded to SD Card you may see Play store error 963 on your phone. Moved the app back to the phone and violaa. Thanks guys

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I never load apps to my SD card. Nevertheless, unmounting the SD card was not enough. I had to physically remove the SD card, then the install worked.
Thanks for pointing me in the right direction.

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No.2, unmount SD card (Samsung S4, and only needed for one app - Aldiko Premium - the rest update fine.)

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Uninstall Play Store Updates! Thanks!!!!!!!!!!!!!

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Unmounted SD card work. Thanks.

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Had to move app to phone memory and than it worked, thank you very much 👌👍

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Unmounted sd card worked for me thank you

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Thank you. Finally answers that fixed the problem.

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Downgrading play store solved everything. I'd had this error on every app I tried to install before this solution.

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Unmount SD Card works for me, thanks a lot guys!

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Uninstalling play store updates worked for me on a Samsung Galaxy core. The app I had trouble installing was AutoZone.

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Downgrade play store verison worked for me. thanks!

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Unmounting worked for me, thx

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Trying all 3 so far on #2 hope 1 of them works can't install this one game will let you know what one works on my Alcatel onetouch fierce xl

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I tyred all of this but I got "-505" error code.

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Unmounting the SD card worked. Thanks so much. I just wish I could restore my progress.

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Unmounting the SD card worked for me! Thank you!

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Unmount SD card worked for me too. HTC One M8.

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Unmounting SD card. Silly, but worked. Thanks

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unmounting the sd card worked for me. Thanks for your assstance

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Cleared Play cache n moved app in question to phone from SD card, all is well

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can update if 1) downgrade PlayStore (but it gets updated again within minutes), or 2) app is moved back to Device Storage

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Had to unmount SD card for it to work... galaxy S5

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Tried option one no joy,move app(Quickpic) unmount SD,update app Bingo!! and thanks people.Phone model is Moto G 2nd Gen LTE 2015.

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#3 downgrading Playstore (uninstalled updates) worked for me. Thank you.

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Thanks..
Step 2 worked for me.
More power guys..

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Uninstall updates on google play store worked on my galaxy tab 4

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Unmount SD Card worked. Superb. Thanks

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Unmounting the SD card is what did the trick

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2016-03-11
Tried all methods on galaxy tab2. just unmounting (not physically) sd card worked !

Thank you very much

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App cache didn't work. Moving the apps that wouldn't update back to device storage from the SD card did work.

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Unmounting the SD Card WOrks for me... Thanks a lot :-D

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tried EVERYTHING before i found this thread nothing worked used unmount sd card DONE soooo happy thank you

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Option 2 worked on our Samsung galaxy tab a. Thank you!

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Moved apps to internal storage then update worked for me

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Thanks. Unmountin SD card work fine for me on a Samsung S5

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Method 3 worked for me. How sad that the updated version is Fubar on a Note 4.

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Ditto. I tried app and cache data by themselves. No luck.

Then I repeated that and unmounted SD. Install successful.

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Unmounting sd card worked . Thanks for fixing an annoying thing.
It was doing the same thing on quite a few updates. Samsung Galaxy Note 4

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Perfecct!! worked perfect

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It was the updates for me, thank you sooo much :)

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Unmount SD card, thank you very much.

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Thank u guys solving this problem
Now I can download apps easily

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I tried a slightly different method inspired by your fix. I moved the offending app back to phone storage then updated it ok, then moved it back to SD card. Cheers, pretzy

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Working off a note 4 and the playstore was the culprit.
Your help is greatly appreciated. Thank you!

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Unmounting external SD card worked, thanks!

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Unmounting SD card worked for me.. Im glad I've bumped into this site thanks for the info.. :)

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what for motorola g2

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Unmounted the SD card and it worked like magic. Never would have thought of that on my own. Thank you!

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No one works for Huawei p8 lite :/ thanks anyway

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Unmount the card was the answer for me

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Unmounted SD card

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Thanks a bunch guys

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Downgrading Google Play Store on my LG V700 tablet worked. Thanks.

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Clearing cache did not worked. Unmount SD card is inactive. What to do??

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Unmounting SD Card did the trick.

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Samsung s4 with an error code 903
Unmounting the sd card worked for me

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Option 2 helped. But transferring all the apps back to the device is not only tedious but also slows down the device. Hope it's a temp issue with Google and we can transfer all apps back to sd card. Thanks.

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Uninstall the play store update

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I use Pure shot+ (Hisense) and I uninstall the play store update. the version is 5.5.12. It works well.

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I had to do all 3 together for it to work as individually didn't! (Hudl 2 pegatron)

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It updates automatically, however keep uninstalling Google play update and return to original version as since the new update will keep having error messages when updating some apps, even though Google are saying it is not the update they will not look into it!!

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Foutcode 963 playstore. unistall update playestore like this can update

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Worked for me too. Lenovo K3 Note

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i unmount the sd card and then it works, it late but works, thanks buddy!

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No2 worked for me also. Thanks!

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I got a warning saying it would permanently delete a bunch of stuff if I deleted the data, and I'd already done step two, so I went to step three and used a downgraded version of the playstore, and sure enough this worked. Thank you so much.

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Thanks it worked on my Amazon Fire by Unmounting the SD card

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Unmounting the SD worked. I tried everything else no luck but the SD worked first try. Thanks. Samsung note 4

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unMount SD card worked for me. thanks for the update.

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Thanks! Option 2 worked well for me.

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Unmounting the SD card worked for me as well . Owner of a Samsung Galaxy S4. Thanks a lot !!!

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Unmounting SD card did it for me. Thumbs up.
Samsung Galaxy Tab S

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Yes! Thanks a lot! Method no.3 worked for me.

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Me too nothing worked even reset tablet so annoying lol tysm

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On Samsung Grand Prime downgrading playstore worked!

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I also had to "Unmount sd card" (Samsung Galaxy Note 3 with Android 5.0). Thank you very much

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thnnxx broth
Unmounting the SD card worked for me as well

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same problem with lenovo k3 note, solved with Google play downgrade!

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Downgrade google play store worked for me. Samsung Galaxy J5

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Downgrading worked well on my Acer Liquid Z220.

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2nd worked for me, thank you

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Hi! Thanks! I cleared app data and cache on 2 apps that didn't update. Uninstalled Play store updates and also moved the 2 apps from SD card back to phone storage. Updating worked fine after. Great post. Thanks :-)

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Unmount worked after fighting this for the last four hours! You guys rock!

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Samsung Galaxy S5 downloading the Dominations 3.7 update. I uninstalled the Google play store updates, cleared the play store cache, moved dominations to internal memory, and unmounted my SD card. You should be able to update dominations.

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Not working for me on lenovo k3 note....actually thss problem only occurs with some apps like swing, stack both are from ketchapp.

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uninstalled the play store updates and the app installed within seconds...thanks guys :)

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I had to do a restart, THEN unmount my SD card and that worked. Thanks.

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Unmounting SD card solved the problem. Galaxy S4 LTE.
Thank you Guys!

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Uninstall Google play for me

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"Unmount sdcard" Thank you!

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Nope, all methods don´t work

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Unmount the sd card for me also. But now what? Do I have to do it every time?

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I had to uninstall Google Play updates, everything else didnt work. I hope they fix this soon. Whats weird is some people arent having this problem. My wife has the exact same phone & hers is fine.

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Nothing worked for me

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Had to move apps to device storage and then unmount SD card. Worked! Galaxy 5s

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I uninstalled the updates as suggested and it worked, Motorola Droid Turbo.

Thanks

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downgrade play store worked! the rest didnt

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Moved to storage mobile from SD.
THANKS

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I don't sure which works for me, but I have done clearing caches as well as unmounting sdcard, either of them helped me, thanks anyway

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Well Bless God. I unmounted my SD card and it worked for me. Now, being techy as I'm, I tried option 1 and 2 before I ever read an article regarding this situation. And surprisingly, I didn't think about the last option until I read this. They really say the more you live is the more you learn. But, worked well for my S5. Now, my note 3 has the same issue. So, I'm about to do the same. Thank you for this article. Blessed Love

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downgrading worked for me. thanks

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Galaxy Note 3: first got error 907 then tried again and got 907. Emptied cache etc, restarted phone, unmounted/removed sd card then finally uninstalled play store and Google photos app which was the one I was trying to update. Reinstalled. That finally did it thank you for the info as I wouldn't have had a clue otherwise

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Moving the app from the external SD CARD solved the update problem. This must be a new bug. I didn't have to do this before and updates still worked, though the updated app would have been moved by Playstore to internal storage automatically.

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Downgrading Google play worked for me.

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Here's what worked for me:
1) Clear data for Google Play Store
2) Launch Google Play Store and sign in
3) Clear Data for the app that is to be updated (eg. in this case, Mozilla Firefox, etc.)
4) Update the App
5) Done

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Excellent sd card un mount worked great work guys

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Unmount SD Card for me

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Guys, this is obviously a Google problem. Not us. This is absolute rubbish. Their play store people messed up. Our phones are ok. Having to unmount is such a hassle.

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Option 3 worked for my s5 thank you so much!

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I unmounted my sd card and it works perfectly now. Thank you for the help :)

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Sd card unmount on galaxy s5.
Thank you!

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Uninstall update works for me. Samsung Galaxy S5

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Downgrade Google play store

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Unmount SD card worked for me THANK YOU! After contacting Google support who couldn't figure it out (Really?) then being transferred to another support team who woul "kindly" offer me a monthly or yearly charge for their "expertise" to fix my sons tablet beyond unfair and frustrating thank you again hallelujah.

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Worked...unmount the sd card and it works

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I moved the apps I was trying to update to my device's storage from the SD card. This worked like a charm. I didn't have to unmount or anything.

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#3 worked for me.

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Tried the cache and app data removal first with no help. The I unmounted SD card with no help. Then I removed the card and restarted the phone and it worked.

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Had to Uninstall the updates in order for me to finally update my apps.

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Uninstalling the updates for the play store worked for me. Thanks!

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Thank you so much for your help .number 2 solved my problem

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Number 3 worked for me. Lenovo A5000. Thank you very much!

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Thanks. Worked on a S7

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Moto g 2nd gen, uninstalled updates on the play store app, "magic!" thanks guys x

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Clearing App Data solved it for me.
Clearing Cache, force stopping, and unmounting SD card did nothing.

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Downgrade Google play store - worked for me. Samsung Galaxy A3 - Lollipop

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uninstalling Google Play updates worked for me. Thanks!

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Unmount SD card worked for me. Thank you very much.

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#3 Downgrade Google play store worked for me. Thank You!!!

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Unmounting SD card worked thanks

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Unmount SD card worked for me. Thanks

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It was the SD card for me! Thanks my good friend!

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Uninstalling Google store updates and replacing it with the factory version worked for me. Samsung Galaxy Prime. Thanks guys!

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the removing SD card worked. but then again, if i mount again the card. (Tried even with several other SD cards) the problem occurs again. what's next for me? =(

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Okay so i've resorted to the last option which is the downgrading the Google play store. and re-install updates. yes. this time it works. Hopefully it stays that way. Thanks for the tips.

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I had to remove the play store updates and it worked

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I tried all three methods and was still getting error code at install time. I read on another site to clear the cache on Google play services framework. As soon as I did this the app in question loaded and installed just fine. This was on a Galaxy Tab A.

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Unmounting sd card worked on samsung galaxy tab a.
Had a call from google yesterday and it is definitly an issue with sdcard with the latest google play update because the first thing he said was...to unmount the sdcard. He said the engineers where looking into it and it should be solved in 2 ,3 days. If not then should contact google again...

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uninstalling the updates worked for me

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Unmounted SD Card worked thanks alot!!

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Unmount SD card. That worked. Thanks!

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Unmounting sd card worked.. thnks 😃

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Unmount SD card worked for me on Acer Jade S

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Had to move the application to the device storage. Thank you for the fix.

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