Pokemon Go has taken the world by storm, without a doubt. Though the game is launched in selected countries like the US, New Zealand, etc., People from other countries can play it with some effort. In the meantime, users are getting the “Failed to get player information from the server” error while trying to play. This error doesn’t allow users to go further and start playing. Pokemon Go is already a hit and will be launched in more countries soon. The game requires you to have GPS on and a 4g connection.
You don’t require a data connection but a fast connection. After all, it all comes to GPS to track your location. Today we are talking about failing to get player information in Pokemon Go, which users get while playing Pokemon Go on their smartphones. We are here to provide you with the solution to the error, and you are here because you are a victim of this error. But worry no more and keep reading.
Error Code | Failed To Get Player Information From The Server |
Error Type | Gaming/Server Error |
Error Message | Failed To Get Player Information From The Server |
Device Type | Windows, Apple, Android |
Error Causes | Server maintenance Network connectivity issues Firewall blocking the game Issues with the game client or game files Overloaded game server |
Table of Contents
Fixing failed to get player information from the server
There are two methods that we are going to share in this post. We generally provide more than 2 ways to fix a particular error, and today is no change. So let’s get straight to the point and see how to fix failed to get player information error – failed-to-get player information from the server in the Pokemon Go app. Both solutions will work for Android and IOS Users.
Method 1: Clearing cache
This is a simple method that I always prefer to perform and even ask my readers to perform. Many times just clearing the cache of the app solves the problems. It might work in this case too. So here we go: IOS Users: Go to Settings > Privacy, Then location services. Now Toggle Pokemon Go Off and On again.
Android Users: open Settings > Apps/Apps Management, scroll down to find Pokemon Go, and tap on it. Now click on Force Close and also Clear Cache. Now reboot your phone. That is it. Go ahead and open the app now. This time you should not see it failed to get player information from the server error message.
Method 2: Using airplane mode
I tried this method myself on my buddy’s phone, and it worked. So to save you time, I am listing this method first. It is easy and will not take more than a couple of minutes. Follow the below-mentioned steps to fix failed to get player information from the server.
- Step 1: Close the Pokemon Go app on your phone.
- Step 2: Put your phone on Airplane Mode. The fastest way to do it is by sliding down from the top of your screen. This will open the notification panel, where you will see an Airplane Mode icon. Just tap on it, or for iPhone, you can simply go to settings.
- Step 3: Now open the Pokemon Go app. You will see Niantic Logo. The next screen will be the loading bar.
- Step 4: The game will not load, and soon you will see No Internet Connectivity on top of your screen. Just then, take your phone out of Airplane Mode.
- Step 5: After turning off Airplane Mode, You will see the loading bar filling, and within seconds, it will be ready to play.
This is an odd fix to fail to get player information from the server error message. But it works for a lot of users. Airplane mode stops Bluetooth, Wifi, GPS, and Cellular Networks.
If you do every step correctly, you must have fixed the error by now, and you don’t need to check Method #3 below.
Method 3: Reinstall Pokemon Go
In most cases, the above methods should work. But if it doesn’t work for you, do not worry because reinstalling the Pokemon Go app is another way to fix failed to get player information from the server issue.
Just do this:
- Uninstall the Pokemon Go app from the front screen or go to Settings > App Management > Pokemon Go > Uninstall.
- Download and install Pokemon Go again from Playstore.
- Open the app and sign in again.
You might get the same error again, but if nothing helps, you have to keep reinstalling the app repeatedly. This error must get fixed if it’s from the server-side issue. Obviously, their servers must be overloaded, so the error messages like this one may pop up times and times again.
So that is it. We hope that by now, you must have fixed failed to get player information from the server error, and you must be busy again catching your favorite Pokemon. Enjoy the game because you have to catch them all.
Great help, Thank You!